Supported Devices and Apps

Well One provides great flexibility in how you can track your lifestyle activities. In addition to tracking your activities directly with the integrated tracker in the Well One mobile app (iPhone, Android), Well One allows you to connect to many other fitness tracking devices and apps from third parties. You can also connect third party digital weighing scales, blood pressure monitors and heart rate bands with Well One.

 

Well One integrates raw data such as steps, heart rate, etc. from third party devices and apps. The calculation of energy models and burned calories is done by Well One, as it is important to Well One to remain consistent in how your workouts are calculated across various different fitness tracking sources.

You can connect more than one device or app with Well One. Be careful not to connect more than one tracker at a time for the same type of activity, to avoid double counting.

All device and app connections are done directly on the Well One mobile app (iPhone, Android) or via the website www.welloneapp.com.

The list of connectable devices and apps is constantly evolving and growing:

Well One App for Smartphones

iPhone

Download the Well One app in the Apple App Store.

• Available in 15 languages: English USA, English UK, German, Dutch, French, French Canadian Spanish, Italian, Brazilian Portuguese, Polish, Russian, Simplified Chinese, Traditional Chinese Japanese and Korean.
• Requires iOS 10.3 or higher
• If you have an iPhone 5S or higher, you can track steps via the Apple app. Activate Health app on the Well One app in Track ->Trackers -> Health app.
• Well One is enabled for voice-based commands for specific activities so users can start activities via Siri

Android

Download the Well One app in the Google Play app store.

• Available in 15 languages: English USA, English UK, German, Dutch, French, French Canadian Spanish, Italian, Brazilian Portuguese, Polish, Russian, Simplified Chinese Traditional Chinese, Japanese and Korean.
• Requires: Android OS 6.0 or higher.

Other Smartphones

• Access Well One via the responsive web app on www.welloneapp.com. The display adapts to the screen size of your phone.
• Available in 15 languages: English USA, English UK, German, Dutch, French, French Canadian Spanish, Italian, Brazilian Portuguese, Polish, Russian, Simplified Chinese, Traditional Chinese, Japanese and Korean.

The Apple Watch Companion App

The Well One app includes an Apple Watch companion app compatible with Apple Watch Series 3 and newer models.

The Apple Watch companion app is automatically downloaded alongside the Well One app and can be found in the home screen of the Apple Watch once the user has completed the install process. Users should make sure that they have turned on the Automatic App Install option inside the General menu in the Apple Watch app in order to make sure the app is installed on their watch.

The Apple Watch companion app also includes a complication which users can set on selected watch faces such as Infograph, Infograph Modular, Meridian, and Modular Compact.

Users can add complications to the supported watch faces by long pressing on a watch face and selecting Edit > Complications > selecting where they wish to place the complication > selecting the Well One complication.

The companion app also includes a collection of error screens to guide and inform the user on what actions to take in the event that any issue occurs.

For further information, please visit https://support.apple.com/guide/watch/customize-the-watch-face-apda6559ad78/watchos

Activity Tracking Devices

Activity Tracking Apps

 

Digital Weighing Scales

Heart Rate Chest Straps

All supported heart rate chest straps allow you to monitor your heart rate during fitness activities by displaying your heart rate on your smartphone. Well One integrates your heart rate data if connected to the mobile app.

Digital Blood Pressure Cuff

Manual Entry

 

How to Sync Your Xiaomi Device to Well One by Using Google Fit

Looking to sync your Xiaomi device to Well One in order to track your health and wellbeing? Check here the instructions

 

Connecting a tracker with Well One

Recommended iOS setups

iOS primarily handles the user’s health data through the Health app, but some apps such as Fitbit don’t support this type of connection and must be synced directly to the Well One app. We therefore recommend two different types of setups for iOS users depending on their tracker:

• Connecting the tracker to Well One through Apple Health:If the user is using an Apple Watch, Garmin, Polar, Strava, Huawei, Xiaomi or any other device that syncs with Apple Health, we recommend syncing that device to Apple Health and then syncing Apple Health with Well One. Users should make sure that Well One only receives data from the trackers through Apple Health, and that the activity tracking apps are not also sending data to the app.
  

• Connecting the activity tracking device directly to Well One : If the user is using a Fitbit or any other device that doesn’t sync with Apple Health, we recommend syncing it directly to Well One and not syncing Well One with Apple Health.

How to connect an activity tracking device to Well One through Apple Health on iOS

Users on iOS who wish to connect an activity tracking device to Well One through Apple Health should follow these steps:

1. Connect the tracker to the iPhone via the tracker’s proprietary app.
2. Open Apple Health and tap on the user profile picture, then tap on Apps.
   

3. Select a tracker and configure which data will be sent to Apple Health.
   

4. Exit Apple Health and open the Well One app. From the Me page tap on the settings icon, then App Settings and Trackers. Finally tap on Health app to connect with Apple Health.
   

5. Go back to the Apple Health app and tap on the user profile picture, then tap on Apps. Select the Well One app and configure which data you wish Well One to read from and write to Apple Health.
   

How to connect Headspace (meditation & sleep app) to Well One through Apple Health on iOS

1. Launch the Headspace app on your iOS device. If you had it open already please shut it down and re-launch.
2. Click on the profile icon
3. Click on the setting gear icon
4. Scroll down and click on Apple Health
5. Toggle Mindful Minutes on
6. Ensure to allow Headspace access to Apple Health (you can simply click “Turn All Categories On”)
7. Click Allow
8. Start mediating and the minutes should now reflect in your Apple Health app as well as the Headspace app

Connecting a tracker directly to Well One on iOS

Users on iOS who wish to connect a tracker directly to Well One should follow these steps:

1. Connect the tracker to the iPhone via the tracker’s proprietary app.
2. Open the Well One app and tap on the settings button, then tap on App Settings.
   

3. Tap on Tracking Devices/Apps and select the tracker you wish to connect.
   

1. Tap on Initialise Connection and follow the instructions on the tracker’s webpage to finalize the connection.
   

Recommended Android setups

Android does not currently offer a centralized hub (such as Apple Health on iOS) for handling a user’s health data, with each device handling the user’s health data independently. Some of these activity tracking devices handle health data better than others, we therefore recommend the following setups for Android users,from most recommended to least recommended:

1. If the user is using a Fitbit tracker, we recommend syncing it directly to Well One
   

2. If the user is using a Garmin tracker, we recommend syncing it directly to the app.
   

3. For trackers that sync to Samsung Health we recommend syncing those devices to Samsung Health and then syncing Samsung Health to Well One.
   

4. For trackers such as Strava, Withings or Polar we recommend syncing directly to the app.
   

5. In general, we recommend syncing trackers that sync with Google Fit over Google Fit to the Well One app. However, it is important to mention that Google Fit’s API recalculates user data periodically, leading to possible changes to a user’s health data from one day to the next. This updated data is then sent to Well One, where it is displayed to the user, who should be aware that the changes are due to Google’s API and not Well One.
   

6. Users who turn on Automatic step counter in settings should not sync with any other tracker, as Well One will attempt to get a step count straight from Android if this option is enabled. Users should be aware that tracking steps from Android’s step counter is less precise than tracking them through a dedicated tracker, and as such is our least recommended method for syncing health data to Well One. It is only recommended for users that do not use an activity tracking device.

How to connect Headspace (meditation & sleep app) to Well One through Google Fit app

1. Download Google Fit app from Google Play Store (newer devices may have this pre-installed)
2. Follow on-screen prompts to link your Google account to the Google Fit app.
3. Open Headspace app, navigate to the settings menu, tap “Google fit“
4. Toggle “Connect Google Fit” switch to on
5. Headspace meditations should now record in Google Fit app

Connecting a tracker directly to Well One on Android

Users on Android who wish to connect a tracker directly to Well One should follow these steps:

1. Connect the activity tracking device to the mobile device via the device’s proprietary app.
2. Open the Well One app and tap the settings icon. Make sure that Automatic step counter is set to off and then tap on the App tab, then tap on Tracking Devices/Apps.
   

3. Tap on the tracker you wish to connect then tap on Initialize connection and follow the instructions on the tracker’s webpage to finalize the connection.

Connecting multiple trackers with Well One

If a user wishes to connect multiple trackers at the same time, we recommend that they ensure there is no overlap in the type of data that each tracker is sending to the Well One app, so as to avoid any possible problems. These types of problems normally arise due to user error when configuring connectivity between different trackers and apps and can be quite difficult to troubleshoot due to the sheer amount of possible combinations of services users might have setup on their devices. For example, if one tracker is sending heart rate information, it’s advisable that the other is not sending that same information again to Well One.

To configure this type of setup users must go to Trackers in the Settings menu on the Well One app and manually configure which data Well One is receiving from each activity tracking device app.

In the above image we can see the user has correctly configured Withings to only track their heart rate and sleep, whereas Fitbit is tracking everything else. There is no overlap between the data both trackers are providing Well One so the user can be sure there is no duplicated data.